How to Use WooCommerce FAQ Plugin for Better User Experience

When customers visit your online store, they’re often full of questions. Will this size fit me? Is this product compatible with what I already have? What’s the return policy? If your site doesn’t answer these questions quickly, chances are, you’re losing sales.

This is where a WooCommerce FAQ feature becomes essential. By offering clear answers directly on your product pages, you save time, build trust, and guide buyers to make confident decisions—all without needing live support for every small query.

In this article, we’ll walk through how to use the WooCommerce FAQ plugin—specifically, the Product FAQs and Questions for WooCommerce by Extendons—to build a smarter shopping experience on your site.

Table of Contents

1. Why Add FAQs to WooCommerce?

2. Introducing Product FAQs and Questions by Extendons

3. Key Features of the Plugin

   • Display FAQs on the Product Page

   • Allow Customers to Ask Questions

   • Private vs Public Questions

   • Admin Controls: Approvals and Moderation

   • Google reCaptcha Support

   • Email Notifications

4. Step-by-Step Guide to Using the Plugin

5. Real-World Benefits for Store Owners

6. Frequently Asked Questions

7. Final Thoughts

Why Add FAQs to WooCommerce?

Online customers don’t have the luxury of asking a salesperson for quick clarifications. If they don’t find answers on the product page, they might bounce to a competitor's site. FAQs solve this problem by delivering timely information right where it’s needed.

Adding a WooCommerce FAQ section under each product page helps address common concerns, reduce returns, and keep customers engaged. Plus, it lowers your support workload by answering repetitive questions automatically.

Introducing Product FAQs and Questions by Extendons

Product FAQs and Questions for WooCommerce, developed by Extendons, is a powerful plugin that helps online store owners bring structure to product queries. Rather than relying on a generic contact form, this plugin puts the right information directly on the product page.

With this tool, you can show a custom FAQ tab on each product, let users ask new questions, and control which ones appear publicly. The plugin also integrates useful extras like email notifications and spam protection through Google reCaptcha.

Key Features of the Plugin

Display FAQs on the Product Page

This feature lets you display predefined questions and answers on every product page. You can assign specific FAQs to relevant products through the backend. This way, customers don’t have to dig through general site FAQs—they get the exact details they need.

It’s especially helpful for stores selling technical, size-sensitive, or configurable products where customers typically have doubts before purchasing.

Allow Customers to Ask Questions

Sometimes a customer’s question isn’t covered in your existing FAQ list. The plugin offers an “Ask a Question” form on the product page where shoppers can submit specific queries directly to your store.

This form is simple and effective. It encourages potential buyers to speak up rather than walk away, especially if they’re close to making a purchase.

Private vs Public Questions

Not all questions need to be visible to everyone. The WooCommerce FAQ plugin allows users to choose between public and private questions. Private questions are only visible to the customer and admin, which is great for more sensitive inquiries.

This feature builds confidence among buyers and increases the chances they’ll reach out if something isn’t clear.

Admin Controls: Approvals and Moderation

Every question submitted by a user can be manually approved or disapproved. This helps maintain quality and avoid clutter. You can review incoming questions, provide thoughtful answers, and only then choose whether they should be shown publicly.

This moderation system ensures that only helpful and accurate content appears on your product pages.

Google reCaptcha Support

Spam can be a major issue for stores with open submission forms. To avoid unwanted bots and junk submissions, the plugin supports Google reCaptcha. You can easily set this up by entering your site and secret keys.

Email Notifications

Once a question is answered, the customer receives an automatic email notification. This keeps them informed and can drive them back to your store—possibly to complete their purchase.

You can also customize these email notifications. From subject lines to message content, tailor the message to reflect your brand’s voice and build a more personal connection.

Step-by-Step Guide to Using the Plugin

Here’s how to get started with the faq WooCommerce plugin by Extendons:

Step 1: Install and Activate the Plugin

Download the Product FAQs and Questions for WooCommerce from Extendons or the WooCommerce plugin marketplace. Install it via your WordPress admin panel and activate it.

Step 2: Configure General Settings

Head over to the plugin settings. Here, you can:

• Enable FAQ tabs on product pages

• Allow customers to submit new questions

• Choose between public and private visibility

• Set up email notifications and customize messages

• Activate Google reCaptcha for spam control

Step 3: Add FAQs for Products

Go to a product edit page and scroll down to the FAQs section. You can:

• Create a new FAQ

• Write a clear question and answer

• Assign it to the product

Repeat this for each product or create a reusable FAQ bank.

Step 4: Manage Incoming Questions

As customers begin asking questions, you’ll find them in the admin dashboard. From here, you can:

• Approve or disapprove submissions

• Write and publish detailed answers

• Notify the user via email once answered

Real-World Benefits for Store Owners

Using this plugin isn’t just about adding text to a page—it’s about improving the shopping experience and reducing friction.

Better Decision-Making

When buyers see answers to common questions, they’re more likely to make confident decisions without leaving the page or contacting support.

Lower Support Costs

Answering questions once and publishing them reduces repetitive work for your customer service team.

Increased Trust and Transparency

Allowing public questions and showing real-time responses shows that you’re an active, trustworthy store owner.

Higher Engagement

Custom email notifications encourage customers to return to your site. This can lead to increased conversions, especially for customers who were previously unsure about their purchase.

Frequently Asked Questions

Can I add different FAQs for different products?

Yes. You can assign unique FAQs to each product or reuse common questions across multiple listings.

Is there a limit to how many questions a customer can ask?

There’s no hard limit, but moderation tools help you filter and display only relevant queries.

Will the plugin slow down my product pages?

No, it’s designed to load content efficiently without affecting page speed.

Can I change the design of the FAQ section?

Yes, with some basic CSS or theme-level customization, you can match the FAQ design to your store’s style.

Is the plugin mobile-friendly?

Absolutely. The FAQ and question form are responsive and work well on mobile devices.

Final Thoughts

If your WooCommerce store handles products that often raise customer questions—whether it's sizing, specifications, or compatibility—adding a product-specific FAQ system isn’t just helpful, it’s a smart move.

The WooCommerce FAQ plugin by Extendons offers a full-featured solution for managing product queries. It allows you to display relevant FAQs, collect and moderate customer questions, and notify users once they have their answers. That means fewer abandoned carts, fewer support tickets, and more informed buyers.

Instead of relying on guesswork, your customers get the clarity they need to complete their purchase. And that’s a win for everyone.