Travel plans can change in the blink of an eye, whether due to unforeseen emergencies, shifting schedules, or global events. That's why understanding an airline's cancellation policy is crucial before booking any flight. If you're flying with LATAM Airlines, this blog post will guide you through their LATAM Airlines cancellation policy, including key terms, refund conditions, and steps to cancel a booking.
Overview of LATAM Airlines’ Cancellation Policy
LATAM Airlines offers a relatively flexible cancellation policy designed to accommodate various traveler needs. Whether you've booked an international journey or a domestic flight within Latin America, LATAM has options that might suit your situation. The specific terms, however, vary depending on the fare type, route, and the time at which the cancellation is made.
1. 24-Hour Cancellation Rule
One of the most traveler-friendly features of LATAM’s policy is the 24-hour cancellation window. If you book a flight directly through LATAM and cancel it within 24 hours, you are generally eligible for a full refund—provided the booking was made at least seven days before the scheduled departure. This rule applies to most fare types and destinations.
2. Fare Type and Refund Eligibility
LATAM offers several fare classes, and cancellation eligibility largely depends on the type of fare you purchase:
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Promo Fare: Usually non-refundable. Changes and cancellations are often not permitted, or they come with high penalties.
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Light and Plus Fares: Some flexibility is allowed, but cancellations may incur a fee. Refunds might be given in the form of travel vouchers rather than cash.
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Top and Premium Business Fares: These fare types offer the most flexibility. Cancellations are often allowed with little to no penalty, and full refunds are more likely.
Before purchasing, check the specific fare conditions in your booking summary.
3. How to Cancel a LATAM Flight
You can cancel your flight through multiple channels:
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Online: Visit the official LATAM website, log into your account, go to “My Trips,” and select the booking you want to cancel.
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Mobile App: The LATAM app provides an easy cancellation option under your trip details.
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Customer Service: If you’re facing technical difficulties or need clarification, LATAM’s customer service can assist with cancellations.
After cancellation, any eligible refund or travel credit will be processed based on the original form of payment and fare conditions.
4. Cancellation Fees
If you’re outside the 24-hour risk-free window or have a restricted fare, cancellation fees may apply. These fees vary depending on:
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Your route (domestic vs international)
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Time remaining before departure
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Fare class
These fees are clearly outlined during the booking process and in your confirmation email.
5. COVID-19 and Flexible Travel Policies
LATAM, like many airlines, implemented more flexible travel policies during the COVID-19 pandemic. While most of these have now been scaled back, in some cases, travelers are still eligible for flight changes or cancellations with reduced penalties due to health or government-related restrictions. It's best to check the most current policies if your travel is affected by extraordinary circumstances.
6. Flight Cancellations by LATAM
If LATAM cancels your flight due to weather, operational issues, or other reasons, you are entitled to:
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A full refund
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A travel voucher
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A rebooking on the next available flight at no extra charge
These options are usually offered automatically, but you can also contact customer service to ensure your preferences are met.
Final Thoughts
Understanding LATAM Airlines' cancellation policy can save you time, stress, and money. Always review the fare conditions before confirming your booking, and don’t hesitate to reach out to customer support if you're unsure about your options.
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